VCC Live is a Contact Center Operations Software, helps the team can make and receive phone Calls, SMS, Emails and chat messages. Use the software to easily set up and manage automatic call distribution based on agents’ skills. They can use the current numbers, or they can provide you with numbers from 60 countries. Get an overview of all previous conversations and bring more context to the customer experience. Integrate the CRM via API for a more holistic view.
Standard
$50.00 per month
Campaign Management
Outbound and Inbound Calls
Reports and Statistics
Voice Recording
Telecommunications Services
E-mail Support
Predictive Dialer
Internal Chat
Automated E-mails
User Right Management
Web Integration
Professional
$70.00 per month
Includes features of Standard plan, plus
Intelligent IVR
Quality Control
Expanded Data Handling
Unique Statistics
Wallboard
Team Work Support
API
International Phone Numbers
Personal Consultant
Multichannel
$85.00 per month
Includes features of Professional plan, plus
Sending Automated SMS
Sending Automated Emails
Dynamic SMS & Email templates
Customer Care Email Handling
Spam & Virus Filtering
Ticket-based Case Handling
Premium
Custom
Includes features of Multichannel plan, plus
Higher Level of Security
Premium Customer Care
Support
Is a great way to have support on your website or to talk live to your visitors.
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